This job covers five areas:
Pre-sales
    • Support ERP pre-sales
    • Attend customer meetings to understand requirements and expectations from ERP
    • Present online (and rarely on premises) demos of ERP. Will be accompanied by marketing staff.
    • Set up ERP trial systems and enter data. 
    • Build strong personal relations with customer's resources
ERP Implementation
    • Create ERP implementation plans and implementation schedules for customers
    • Provide data files and instructions to customers
    • Get populated data files from the customer before scheduled deadlines
    • Thoroughly inspect, clean and upload data to ERP
    • Test data uploaded to ERP for correctness
    • Configure ERP user access controls
    • Configure PDF Templates (HTML)
ERP Training
    • Create ERP training plans and training schedules for customer's resources
    • Create / edit / improve ERP training material
    • Provide online or on premise training to customer's resources
    • Provide extensive training to new recruits as and when required
ERP Support
    • Provide after sales support to the customer
    • Handle and close assigned service calls
Knowledge and support material building
    • Enter every new solution implemented into solutions database
    • Check FAQ queries from customers from time to time
    • Add content in FAQ
Note: Extensive training will be provided and assignment of tasks will be according to the capability. 
Note: This is not a marketing or business development role.